This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools including the Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. Students will be able to troubleshoot the boot process and drivers, resolve BCD and Hard Drive boot issues, as well as driver issues. Students will troubleshoot login and user profile issues, and resolve broken trust issues, troubleshoot network issues, resolve DHCP and DNS issues, troubleshoot group policies, Direct Access, and work with data loss issues.

This course aligns with the CAP Body of Knowledge and should be approved for 4.25 recertification points under the Technology and Information Distribution content area. Email info@intellezy.com with proof of completion of the course to obtain your certificate.

With nearly 10,000 training videos available for desktop applications, technical concepts, and business skills that comprise hundreds of courses, Intellezy has many of the videos and courses you and your workforce needs to stay relevant and take your skills to the next level. Our video content is engaging and offers assessments that can be used to test knowledge levels pre and/or post course. Our training content is also frequently refreshed to keep current with changes in the software. This ensures you and your employees get the most up-to-date information and techniques for success. And, because our video development is in-house, we can adapt quickly and create custom content for a more exclusive approach to software and computer system roll-outs. Check out all Intellezy has to offer with our award-winning video content!