Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

1. Create new users, groups, and roles

2. Manage users and access

3. Configure and customize lists and forms

4. Create new applications on the NOW platform

5. Leverage events and notifications

6. Work with importing data through import sets

7. Build custom reports

8. Understand when to use UI policies, UI actions, business rules, script includes, and data policies

Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!

FAQs

Q: What version of ServiceNow does this cover?

A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

Q: Can I follow along with my own instance?

A: Yes! I provide instructions on how you can obtain your very own personal developer instance

Features

• Updated for the Paris release!

• Quizzes

• Practice Exam

• Workbook

• 1080p video recordings

Topics Covered

1. The user interface

2. Customizations including UI policies, UI actions, business rules, script includes, data policies

3. Client-side versus server-side customizations

4. Update sets

5. Table administration & relationships

6. Field types & reference fields

7. Users, groups, & roles

8. Access controls

9. Impersonating users

10. LDAP & SSO

11. Incident Management

12. Problem Management

13. Change Management

14. Configuration Management

15. Service-Level Agreements

16. Service Catalog Management

17. Knowledge Management

18. Service Portal

19. System properties

20. System diagnostics

21. Events & notifications

22. Workflows

23. Import sets

24. Reporting

25. Custom application development